Service at NBT
Nanbaote is specialized in R&D, production and sales of oil-immersed transformers, dry-type transformers, amorphous alloy transformers, box transformers and high and low voltage complete sets of equipment with 110 kV and below voltage levels, as well as providing power engineering design, installation, testing and technical consultation to enterprise users of various industries.
In the past many years, we have provided our customers with a series of complete power and distribution transformer equipment, and the products have been widely used and recognized in public utilities, industrial and commercial application with their energy-saving, safe, reliable, endurable, high-efficient and environmentally friendly performance.
Customer satisfaction is the criteria for our customer service, and we strive to provide good services to each customer, and answer various questions of users in positive, enthusiastic and patient manner.
According to the working principle, our customer service team should, on receiving service information, respond within 15mins and give solutions within 1hour; in case site service is needed, we will provide service at site within 6hours and solve problems within 18hours in province, and within 48hours outside province.
For overseas customers, we will train our agent and distributors relevant products, installation and maintenance skills to ensure timely and effective support and help to the local users, and at the same time, we can provide telephone or video instructions and on-site service if necessary.